User Protection in IT Contracts: A Comparative Study of the Protection of the User Against Defective Performance in Information Technology, by Clarisse Girot

Acknowledgements V List of abbreviations XIX Chapter 1 Introduction 1 1 Position of the problem issue: the role of law in Information Technology 1 2 Causes and effects of inequality of bargaining powers and imbalance in contracts 3 2.1 Introduction 3 2.2 Generality of the phenomenon of inequality of bargaining powers in contracts 4 2.3 Generality of the dichotomy between specialists and laymen 5 2.4 Additional factors of weakness in the IT sector 6 2.5 Impact on the quality of the stronger party's Performance 8 3 The role of contract law as to Performance quality in one-sided contracts 9 3.1 Should the law be concerned with inequality of bargaining powers and contractual imbalance? 9 3.2 Re-organising the functions of contract law 10 4 Research objectives and methodology 11 4.